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FAQs

Our customers often ask for advice about our services, so we have put together a list of the most common questions and their answers

Yes. We are a registered UK charity, regulated by the Charity Commission for England and Wales. Our work is governed by clear policies to ensure transparency, accountability, and responsible use of funds and resources.

Yes. We welcome partnerships with businesses, charities, schools, and organisations that share our commitment to sustainability, responsible technology use, and social impact. This includes corporate partnerships, CSR initiatives, and long-term sponsorship opportunities.

Yes. We provide relevant documentation such as asset reports, waste transfer notes, and certificates of destruction where required.

You can contact us by phone, email, or through our contact form. Our team is happy to discuss collections, data security, recycling services, donations, or partnership opportunities and will respond as quickly as possible.

We collect unwanted IT equipment from businesses and organisations, securely remove any data, and assess each device for reuse, refurbishment, or recycling. Reusable technology is repurposed to support communities and reduce digital exclusion, while non-reusable items are recycled responsibly in line with UK environmental regulations.

Once booked, we aim to arrange your collection as quickly as possible, usually within a few working days depending on location and availability.

Yes. All data-bearing devices are securely wiped or physically destroyed in line with recognised data protection standards before further processing.

Collections are free for qualifying loads and locations. If any charges apply, these will always be discussed and agreed in advance.